How a Branding Agency Transforms Your Business: Our 4-Step Process for Lasting Success

Standing out isn’t just an advantage — it’s essential for survival of your business.

Whether you’re launching a startup, revitalizing an established business or seeking to strengthen your market position, the power of strategic branding can’t be overstated.

But what exactly makes a brand, and how can you ensure yours leaves a lasting impression that drives business growth?

As an experienced marketing agency, Smith Kroeger (SK) has a proven solution to help brands bring their stories to life. 

What is the importance of a brand? 

Your brand isn’t a logo. 

Your brand is your identity and your story, especially what makes you stand out from your competitors. Your brand is what customers, clients and others experience when they interact with your business. It’s the entire customer experience, and it includes your logo as well as your website, your social media pages, how you interact with customers, how you answer the phone and how your clients interact with your staff. 

What’s the difference between brand and branding? 

If your brand is your identity, branding is an extension of your brand. It involves researching and creating a brand identity, which includes logos, taglines, visual designs, colors, typography, and even the language and tone of voice you use. 

Successful branding gives your business an identity and helps customers and clients remember you. And customers want to do business with companies they’re familiar with. 

How can a creative agency help your branding? 

We’ve all seen it. A company whose social media pages have different logos and styles. Emails whose style don’t match the website. A classic brand that needs an update. Or a new business with little more than a name, let alone any real branding. 

It all leads to unfamiliarity or distrust, and that’s not good for business. 

A creative agency or branding agency like Smith Kroeger brings expertise in marketing strategy to create powerful branding. Through extensive market research, competitor analysis and customer insights, a branding agency can help startups, small businesses and large corporations translate your brand story into compelling visual elements that resonate with your audience. 

Our proven process ensures everything — your logo, color palette, messaging and brand voice, among other branding elements — and works cohesively to build recognition, trust and a lasting connection with your customers.

Our 4-step process for lasting and strategic  success

Smith Kroeger’s FIDO Branding Process is a multistep approach to creating, strengthening or clarifying a client’s brand.

FIDO is both based on the Latin “fidus,” meaning “faithful,” as well as our four steps: Foundation, Ideation, Delivery and Optimization. 

Honed over decades, but nimble enough to establish new brands or tweak long-standing brands, FIDO examines a brand’s strengths and weaknesses, researches competitors and industry leaders, and delivers long-lasting, strategic branding. 

The Foundation step involves researching the client, its needs and its customers to deliver a brand report. Recommendations are pursued in the Ideation step, and creative solutions and assets (logos, videos, copy, taglines and more) are brought to the client for review. In the Delivery step, we get to work, creating and implementing all of the deliverables outlined in our creative brief. After delivering those assets, we work with clients during Optimization to update assets, create supplemental material and provide ongoing support.

Ready to build a brand that captures attention and drives growth? Schedule a strategy session to discover how we can transform your business identity.

Client Success Story: See How Strategic Branding Changed This Organization

When a small Nebraska county — population 8,335 — needed a boost in tourism and business development, updated and cohesive branding is what made the difference. 

Smith Kroeger’s FIDO process yielded a unique value proposition, brand position, key message statements and more. And it was all brought to life in eye-catching new design and the tagline “Keith County — Better by nature.”

A set of cohesive sister logos were created for a variety of uses, and SK also developed a brand guide to be sure all branded messaging was consistent going forward. 

The people of Keith County were united around their refreshed brand identity, and it gave audiences a reason to choose the county for tourism and business development.

Your brand is your business’ most valuable asset

Your brand is the foundation for every customer interaction and business relationship. By partnering with a branding agency, you can transform your business identity into a powerful force that resonates with your target audience and drives growth.

At Smith Kroeger, we’re committed to helping businesses like yours create branding that stands the test of time through our proven FIDO process.

The journey to a stronger brand starts with a single step. Will you take it? 

Emotional Storytelling Through Video

Boy Scouts of America Mid-America Council came to us needing a video for its annual Big Gives Luncheon that involved telling an emotional story, and we were up for the challenge. 

The story featured Kevin Hanna, who survived the 2008 tornado that killed four of his fellow troop members at Little Sioux Scout Ranch, a Boy Scout camp in eastern Iowa. He has now graduated from the University of Nebraska Medical Center as a doctor and is completing his residency at the Mayo Clinic in Rochester, Minnesota. 

The Mid-America Council wanted to share Hanna’s story, including his involvement with scouting and the Little Sioux tragedy and how they influenced his choice to become a physician. Our job was to produce a video of his experiences, which called for sensitivity when reflecting on the 2008 disaster.

We are honored to be able to have captured such an inspiring story and work with organizations like Boy Scouts of America Mid-America Council.

Amazing job to the SK team for capturing Kevin’s story!

Barb Ruser, SVP of Creative Services 

Liz Scott, Art Director

Check out our video and photography here: https://smithkroeger.com/creative/video-photography/

Lake Cunningham Debuts New Brand & Park Improvements

We’re so excited to share the rebranding project for Lake Cunningham!

The 390-acre lake surrounded by a 1,050-acre park in north central Omaha has been closed for several years and just reopened on Aug. 5. Check out some of the creative branding we were able to work on with the Lake Cunningham Development Trust.

CREATIVE:

We worked closely with the Lake Cunningham team to put together a new logo that represented the history of Lake Cunningham with its iconic lighthouse while incorporating modern touches to truly refresh their brand identity.

The color palette for the brand includes a forest and kelly green (to represent the flora of the area), cool blue (to represent water) and a crisp, nautical white (to represent the lighthouse).

Tagline: “Explore The C!” evokes excitement and shares a play on words with “C” and “sea” – but also the C for “Cunningham.” Encouraging people to come out and explore all the new improvements and updates to this beloved Omaha gem is something we wanted to reinforce as much as possible.

Unique logos: We had fun creating various logos to depict each important activity that Lake Cunningham provides.

Photography & videography: Our in-house photographers and videographers did a beautiful job depicting the updates to the area. Footage shot with a drone gives online viewers and potential future visitors a feel for the excitement.

WEBSITE:One of our talented web designers, Angela Snodgrass, worked to bring the new Lake Cunningham website to life. Uniting all of the parts together – drone footage on the homepage, campsite reservation images, lake information, policies and more – was no easy feat. The website is clean and informative while showcasing the excitement the community feels to get back outdoors at Lake Cunningham.

News Articles Regarding the Rebrand: 

Check out the following news articles by local stations regarding the lake opening and their rebrand. 

https://www.3newsnow.com/news/local-news/lake-cunningham-reopens-following-23-million-in-improvements-celebration-event-being-held-tonight

https://www.wowt.com/2021/07/27/new-improved-exclusive-look-lake-cunningham/

Consistency Is the Name of the Game

Sometimes a game is a pleasant way to spend time and sometimes it’s something else. The game Whispers is an example of the latter. 

You might have played it or heard its story. It goes like this: Players form a circle. The first player is given a message and whispers in the ear of the second player. The second player whispers the message to the third person and so on. The last player shares what she or he heard out loud, and then the first player shares the original message.

Most every time, the two messages are different, sometimes laughably so. Players mishear or change words along the way and the changes add up. The end result often is something very different than what was intended. 

The Whispers game is great fun to watch. The fun meter dips, however, when you consider this: The same outcome might be happening in your brand, sales and marketing campaigns. Too often, marketing impact is diminished or lost over time when slight or not-so-slight changes occur in value messaging. Multiple, confusing, watered-down and inconsistent value messages hinder sales effectiveness and the growth of mindshare (consumer awareness of your product or service) and brand recall (likelihood of remembering your product and its advantage). 

The pace and volume of marketing communication today makes the likelihood of damage greater. Competing in digital spaces (web, social media, email marketing, etc.) demands a steady stream of content. The more content produced (typically rapid-fire succession), the more risk of getting off benefit or diluting key differentiators. 

The goal for marketers, of course, is to make every conversation as impactful as possible and to grow the momentum of past conversations. Having a well-defined, ownable difference (USP or value proposition) is a must to start. Getting your team to “sing the same song” across all its touchpoints is the next step. Discipline (resisting the inevitable temptation to add one thing and another) comes next. Message auditing (reviewing messages across all channels to make sure they are consistent) is another important but often overlooked piece of the puzzle. 

Keep your eyes and ears open is the final piece of advice. If your brand isn’t speaking to your value consistently, it may be time for a game changer. A Smith Kroeger brand-discovery process can assist with the difficult first task of finding an ownable difference. We can help you zero in on the benefits that distinguish you and help you get that message out to audiences in meaningful, compelling and consistent ways.

Smith Kroeger is a full-service advertising agency grounded in business. We offer proven, imaginative, ROI-driven brand strategy services to clients big and small in a variety of industries.

Smith Kroeger Accepts Telly Award for Nebraska Lottery Campaign

The Telly Awards are an iconic advertising industry staple, honoring excellence in video and television across all screens. We’re honored to have received a Bronze Telly on behalf of the Nebraska Lottery during the 42nd Annual Telly Awards.

  • Category: Promotional Video
  • Craft: Directing
  • Client: Nebraska Lottery
  • Piece: Ignition

Our creative team came up with the idea for the Ignition spot as a unique opportunity to promote the Nebraska Lottery’s Truck$ & Buck$® Scratch game for its 25th anniversary.

The inspiration for the concept was born from the iconic 1985 Calvin Klein commercial for Obsession perfume.

Amazing job to the team for this concept! 👏

  • Greg Ahrens, EVP, Co-Creative Director
  • Mike Duman, EVP, Co-Creative Director
  • Katie Ferge, Account Manager 
  • Mark Carpenter, EVP, Creative Strategy
  • Matt Vilter, Account Manager 
  • Bark Productions, production company

Psst … keep an eye out for Carp and Matt making guest appearances in the spot.

We’re proud to partner with creative clients like the Nebraska Lottery and for their trust in our team to bring concepts like this to life.

Good Brand Strategy Is Good Business Strategy

I lived the life of an entrepreneur (genetic-testing startup) a few years ago. The experience left me wiser but, sadly, a billion dollars short of the Zuckerberg, Musk and Bezos billionaire entrepreneur club. Luckily for me and this story, there were lemonade-out-of-lemons moments to make the time a lasting asset.

The experience affirmed, for instance, something I knew but didn’t always verbalize: specifically, the similarities between brand strategy and being a successful entrepreneur. The success of each I believe is grounded in five similar tenets. 

The first is vision. Successful entrepreneurs and brand strategists are always on the lookout for opportunity in markets. Each looks at today to see what is possible for tomorrow and uses business acumen and intuition to make a plan for growth. 

The second similarity is a focus on relevant differences. Strategists and entrepreneurs know sales and brand loyalty growth require distinguishing what you sell from what your competitors do. Entrepreneurs seeking funding know too that the first question investors will ask is “How are you different?” Failing to answer means there will be no second question and no funding. The value should be ownable (no other company can say the same thing) and voiced consistently across all touch points.

The third tenet is customer focus. Brand strategy and good entrepreneurs look at problems through the eyes of the customer to start and sustain conversations and sales.

Urgency is the next of similarities. It’s critical in entrepreneurship and often not a high priority in everyday business. Funding isn’t finite in the entrepreneurial world. Investors may give a fledgling business 18 months to show a profit. Brand strategy can bring that “clock is ticking” energy and drive established brands to hit key marketing KPIs.

The final and most important of the tenets is a bottom-line mindset. Making money is the goal for brand strategy as it is for entrepreneurs. Success in competitive, crowded marketplaces means walking a fine line between dreaming and getting lost in your dreams. Discipline is a must because the bottom line needs to be, well, the bottom-line of all marketing efforts.

So when you’re ready for next level growth, think like an entrepreneur and put an experienced brand strategy team to work for your business. The outcome will be a results-oriented plan of action and, who knows, maybe even a Zuckerberg-like success.

Smith Kroeger is a full-service advertising agency grounded in business. We offer proven, imaginative, ROI-driven brand strategy services to clients big and small in a variety of industries.

Smith Kroeger Accepts Four PRSA Nebraska Paper Anvil Awards

We were thrilled to partake in PRSA Nebraska’s 2021 virtual Paper Anvil Awards gala on Jan. 28, 2021. I’m proud to be a member of the Nebraska chapter, a division of PRSA National. PRSA’s Nebraska chapter has more than 150 PR professionals who are working to further the public relations profession and grow the next generation of PR professionals.

At the awards ceremony, we were pleased to accept the following awards:

Baxter Automotive

Baxter Auto received an Award of Merit in the Internal Communications category for the use of video in employee communications.

Omaha Public Power District

OPPD was awarded an Award of Merit in the Social Media category for its Omaha Gives! Campaign for the OPPD Energy Assistance Program.

Essex Communities

Essex Communities accepted an Award of Merit in the Integrated Communications category for its Digital Marketing Campaign in pivoting marketing during the onset of COVID-19.

Smith Kroeger

Smith Kroeger received an Award of Excellence (Category Top Score) in the Integrated Communications category for its internal marketing efforts.

We’re proud to partner with such great clients and work toward their goals together. That’s our favorite reward!

Five Steps for Developing Your Brand Voice

Let’s face it: People are constantly bombarded with brand messaging. Your visual brand can only get you so far in this crowded marketplace. To really stand out, you need a consistent and distinctive brand voice.

WHAT IS A BRAND VOICE?

Brand voice is your unique personality. If your brand was a person, what would that person’s story be? How would they sound and what would they say? Equally important is what would they avoid saying in order to authentically appeal to the intended audience.

When well-executed, people will immediately recognize your brand voice. Take Apple for instance: A hallmark of Apple ads is minimalist visuals and copy, all very carefully crafted to deliver a quick and evocative message. This carries through all forms of media, including the website, where Apple’s brand voice is apparent through language choices that are simple, direct and open.

Of course Apple has a marketing budget beyond what most companies could fathom. But it doesn’t take a huge budget to ensure your brand voice is on target. Just check out these tips.

HOW TO DEVELOP YOUR OWN BRAND VOICE

1. Look to your values and mission

Your company’s core values and mission statement will be the source from which your brand personality flows. These important documents encapsulate who your brand is and create the adjectives that define its personality. 

2. Review your communications

Get inspiration for creating your brand voice by auditing your current communications. Is your voice inconsistent due to multiple writers and art directors? Note how your target audience interacts with various messages. What voice traits do your top-performing posts, newsletters and ads have in common?

This review process gives a snapshot of your brand’s current personality. It provides the basis for determining what language to eliminate and what to add in order to create a more complete and compelling picture of your brand.

3. Take a deeper look at your audience

Another way to formulate your brand voice is by scrutinizing your audience and marketing personas. You may find you’re reaching different audiences through different channels and will need to customize the language and tone of your voice to appropriately target each audience.

Make a list of brand traits, vocabulary and tone associated with each audience and medium. For instance, the millennial audience you’re targeting on social platforms will likely be alienated by language common to boomers. Conversely, a traditional radio audience will probably respond better to more mature language.

4. Add voice to your brand standards

When you’ve completed the groundwork and settled on your brand voice, make it official. Add what you’ve learned about your voice personality traits, vocabulary, tone, terms and phrases to your brand standards manual along with visual (fonts, colors, image style) and strategic guidelines. Include examples of both how to write within your intended brand personality, and how not to represent your brand.

Making the brand voice part of your brand standards manual will ensure a consistent marriage of visuals and voice, regardless of how many individuals and media platforms are involved in the marketing process.

5. Reevaluate your brand voice

Developing a brand voice is not a one-time thing. It should be evaluated and updated at designated times, such as during annual reviews or major events that alter your company’s marketing strategy.

Language and culture evolve – how you represented your brand five years ago might not seem current today. For example, GIF usage in social media wasn’t common five years ago but is now easily accessible on most of the major social media platforms.

Whatever you do, be authentic

Avoid trying too hard, being too trendy or straying too far from your current brand representation. Think of creating a voice as refining your brand, not redefining it. 

Finding your brand voice can be a daunting process. After all, it’s difficult to read the label from inside the bottle. Consulting a professional branding agency like Smith Kroeger can provide excellent insights and results. Get in touch at smithkroeger.com/contact/.

When Is It Time for a Rebrand? Signs From the Pros

First thing’s first: What is a brand? In reality, it can be one or more of the following:

  • A promise
  • A logo
  • A reputation

Really, a brand is the sum of what comes to mind when people think of you. It’s the culmination of thoughts and images that enter a consumer’s mind when encountering your brand.

We know – it sounds ambiguous. And it can be! But at Smith Kroeger, we have a formula to help our clients decide if it’s time for a rebrand. Often it comes down to a multitude of different reasons.

There are also different types of branding. Some rebrands might require only a few updates, as opposed to an entire rebranding effort that could call for a total overhaul of assets. Below are four examples of each type of rebrand – including Google’s latest rebranding effort changing their icon visuals from the former G Suite into what is now Google Workspace:

1. Brand Alignment

2. Brand Update

3. Brand Evolution

4. Brand Revolution

So, how do you know if it’s time to rebrand? Here are a few key indicators:

  • Brands need to be merged so that multiple products can be marketed together
  • The overall look and feel of the brand is outdated
  • A major merger or acquisition has taken place
  • Significant growth, change or service expansion has occurred

When thinking about the logo, ask yourself:

  • What emotions does it evoke?
  • What do you think about the color?
  • What do you think about the elements that make up the graphic?
  • What do you think about the font?
  • What do you think about the tagline?
  • Overall, what does it say about our brand?

These are the things we considered when Community National Bank Retirement Plans Division came to us with a rebranding project. In addition to these foundational questions, Smith Kroeger implemented a research process that included an assessment of the competitive landscape, distribution of an online survey to customers and phone interviews with employees and select customers.

The new logo chosen used the bank’s original burgundy color and a slightly updated crescent “C,” which were unique and important to the brand, but added orange for a dynamic highlight. The shortened name CNB Custody and the tagline both resulted from our customer research. They defined and differentiated the organization and positioned it as a premier partner.

So where do you go from here? Start at the heart of your brand. Remind yourself “why.” Then, reach out to our team so we can help do the heavy lifting, from the website redesign to the digital and traditional media buys.

Want to Blog Like a Pro? Here’s How.

TRUE CONFESSION: Even career copywriters can feel daunted by the prospect of writing a blog. Stressing about choosing a topic with broad appeal and useful information is universal. And then there’s the process of researching, writing, formatting and editing. It can all seem overwhelming – but it doesn’t have to be. Here are some tips that can elevate your blog to pro status without all of that anxiety. 

1. DO YOUR HOMEWORK. Here’s what that involves:

  • Consider your audience members and research issues that are timely and relevant to them. Review industry news sources, search hot threads on social media – you can even use online tools like blog topic generators if you’re stumped.
  • Compile a list of worthwhile subjects based on your research. Then pick the one you find most appealing. If you’re not interested in the topic, chances are it will seep into your writing.
  • Create an outline. It doesn’t have to be detailed – just enough to keep you focused on the structure and content of your message without wandering off in the weeds. 

2. WRITE A COMPELLING HEADLINE. Better yet, write 10 of them. Ideas often become more distilled and creative when pushed beyond your initial thought. Now that you have options, you can choose which headline will attract the most eyeballs. No clickbait allowed!

3. CREATE AN INVITING FLOW. People tend to scan blogs to see if they’re worth reading. But great info isn’t enough to keep them engaged. Your blog needs to be visually appealing and easy to ingest, like a fine culinary experience. This means:  

  • Keep sentences and paragraphs brief and to the point. 
  • Break up content with numbers, bullets, subheads, callouts, graphics and other visual enticements to increase interest and comprehension. 
  • Check out online blog formats if you want more help with your style but beware of selecting something that looks too canned and limits your originality.

4. INCLUDE A CALL TO ACTION. Do you want your audience to sign up for a newsletter, make a purchase, contribute to a cause or use your services? If your blog has done its job, people will respond. But you need to make a clear CTA.

5. EDIT AWAY! Once you’ve got your thoughts down:

  • Take a knife to them. Cut all unnecessary words or abstract statements that aren’t essential to the core message.
  • Add humor, emotion or metaphors to infuse your blog with energy and appeal. 
  • Read it aloud to test pace and rhythm. Revise any repetitive words, clumsy phrases, abrupt transitions or rambling thoughts.
  • Check your facts! Don’t put your credibility in jeopardy by assuming your source is correct without proper corroboration.
  • Writers are often blind to their own errors. So be smart and get a professional – or someone you trust – to proofread your copy. No one wants to be embarrassed by a glaring typo or grammatical faux pas. (TIP: Smith Kroeger has a superb editor/proofer on staff who’s available to assist our clients!)

Following these steps will get you going in the right direction every time. And remember, blogging is like any other skill: The more you do it, the better you’ll get. Happy blogging!

Alisa Suntken
Digital Content Designer

Alisa adores the outdoors and spends as much time as she can hiking and camping. She’s a creative at heart, which accounts for her moustache tattoo. She also spent two years in the events industry managing venues (sadly, all of them indoors).

1 year at sk

Robbie Owens
Web Designer & Email Specialist

Family, music, autos and websites are Robbie’s passions. On weekends you’ll find him with his wife and daughters at a car show or other community event. If there was such a thing as a model-car-building convention, you’d find them there, too.

4 years at SK